Order Cancellation Policy
At Kurvora, we understand that circumstances can change. This policy explains when an order for a digital product may be cancelled and how refunds are handled.
Cancellation Requests
Cancellation requests must be submitted by email to:
Please include your order number and the email address used to place the order so that we can locate your purchase.
✅ Eligibility for Cancellation
Because our products are delivered digitally, cancellation may be possible before the digital product has been delivered or made available to you.
A cancellation request may be eligible for approval when:
- The digital product, download link, or other digital delivery has not yet been provided.
- The request is submitted within the applicable cancellation period described below.
Once a digital product has been delivered or made available, cancellation may no longer be possible, except where a refund is required by applicable law or where the product is defective or cannot be provided as described.
⏱ Cancellation Timeframe
Cancellation requests should be submitted within 15 minutes of purchase and before digital delivery occurs.
Because digital orders may be processed automatically, we cannot guarantee that a cancellation request submitted after delivery has begun can be stopped.
If your order has already been delivered, please contact us if you believe there is an issue with the product or order.
💸 Refunds for Approved Cancellations
If a cancellation is approved before digital delivery:
- A full refund will be issued to the original payment method.
- Kurvora will process the refund within 5 business days of approval.
- After the refund has been processed, the time required for the funds to appear in your account may vary depending on your bank or payment provider.
🛠 Issues With Digital Products
If you experience a problem with a digital product purchased from Kurvora, please contact us before making a payment dispute.
Depending on the circumstances, we may provide assistance with:
- Download or delivery issues
- Product access problems
- Activation issues, where applicable
- Product compatibility questions
- Products that do not function substantially as described
Please provide your order number and a description of the issue so our support team can investigate and assist you.
Nothing in this policy limits any rights or remedies that you may have under applicable consumer protection laws.
⚠️ Before You Purchase
Customers are encouraged to carefully review the product information before completing a purchase, including:
- Product description
- Supported devices or systems, where applicable
- System requirements, where applicable
- Version or edition, where applicable
- Access or activation requirements, where applicable
- Delivery method
- Any other conditions stated on the applicable product page
If you are unsure whether a product is compatible with your device or system, please contact us before purchasing.
🇪🇺 European Union Customers
If you are located in the European Union or another jurisdiction that provides statutory consumer rights for digital content, your applicable legal rights remain unaffected by this policy.
Where permitted by applicable law, customers purchasing digital content may be asked to expressly consent to the supply of the digital content before the end of the applicable withdrawal period and to acknowledge the resulting effect on the statutory right of withdrawal once performance begins.
Any mandatory consumer rights applicable to your purchase will continue to apply.
📞 Contact Us
If you have questions regarding a cancellation, refund, or digital product issue, please contact us:
Kurvora
Email: support@kurvora.com
Phone: (515) 399-9440
Business Address:
325 N 19th St
Fort Dodge, Iowa 50501
United States
Customer Support Response Time:
24–48 business hours
We will review your request and respond as soon as reasonably possible.