Refund policy
At Kurvora, we want you to have a clear and straightforward experience when purchasing our digital products. Because our products are delivered electronically, returns and refunds are handled differently from physical products.
1 – Cancellation Before Delivery
You may request cancellation of your order by contacting us at support@kurvora.com.
Cancellation requests should be submitted within 15 minutes of purchase and before the digital product has been delivered or made available.
If your cancellation request is eligible and the product has not yet been delivered, we will issue a full refund to the original payment method.
2 – After Digital Delivery
Because Kurvora sells digital products that are delivered electronically, cancellation requests made after delivery may not be eligible for a refund.
This includes situations where a customer changes their mind after a digital product, download link, access information, or activation information has been provided.
However, this does not affect any refund, cancellation, or consumer rights that cannot legally be excluded.
3 – Digital Product Issues
If you experience a problem with your purchase, please contact us so we can investigate the issue and provide reasonable assistance.
This includes situations such as:
- A missing or incomplete delivery
- An inaccessible or broken download
- A corrupted digital file
- An access or activation problem, where applicable
- A product that is substantially different from its description
Please provide your order number, purchase email address, and a description of the issue so that we can assist you efficiently.
4 – Product Information and Compatibility
Before purchasing, customers should review the product description and available information regarding:
- Supported devices or operating systems, where applicable
- System requirements, where applicable
- Product version or edition, where applicable
- License or usage requirements, where applicable
- Activation requirements, where applicable
- Delivery method
- File format
Customers are responsible for reviewing the listed requirements and ensuring that the product is suitable for their intended use.
5 – Approved Refunds
When a refund is approved, it will normally be issued to the original payment method.
Kurvora will process an approved refund within 5 business days. Depending on the payment provider or financial institution, additional processing time may be required before the refund appears in your account.
6 – Statutory and Consumer Rights
Nothing in this policy is intended to limit or exclude any consumer rights or statutory protections that cannot legally be excluded.
Where applicable, customers may have additional rights concerning digital content, defective products, cancellation, or refunds. These rights remain unaffected by this policy.
7 – How to Request a Cancellation or Refund
To request a cancellation, refund, or assistance with a digital product, contact us using the information below.
Please include:
- Your order number
- The email address used for the purchase
- A description of your request or the issue you experienced
8 – Contact Information
Kurvora
325 N 19th St
Fort Dodge, Iowa 50501
United States
Email: support@kurvora.com
Phone: (515) 399-9440
Response Time: 24–48 business hours
We will review your request and respond as soon as possible.